Member Records
- General tab
- Why does a member appear in red on the Attendance Panel?
- How do I remove a picture from a member's record?
- How do I edit or change my member's name?
- How do I create a Custom Attribute?
- How do I Archive a Member?
- How does changing a Membership Type affect my reports?
- How do I remove an item from collections?
- How do I flag a membership on sign-in?
- How do I add or edit a picture in a member's record?
- Personal tab
- How can I send a member an email through iGo Figure?
- The Welcome Screen does not greet my members in their preferred language. How do I change the language preference for my member?
- What does, “This address: Is OK/Is Invalid,” mean?
- How do I send a Member Letter?
- Accounts tab
- What is the difference between the Customer Account and Account on File?
- My customer would like to change the account that I charge the monthly fees to each month. How do I make this change?
- How do I handle a Balance Due on member sign-up?
- What is the Customer Account?
- What and Where is my Customer Account Ledger?
- History tab
- Why is my History Tab empty?
- What are Fitness Memberships and how can they affect a member's Total Attendance?
- I see a description in a member's payment history that says "Proforma Membership Dues - Active". What is a proforma payment?
- My member attended another facility. How do I add these attendances?
- Results tab
- The measurement fields for my member are incorrect for their gender (e.g., shoulders instead of bust). What causes this?
- Why does a Personal Weight Report show the last measurement as all 0.00’s?
- General
- What date should I enter for the date joined for transfer members?
- How can I send out an email to my customers?
- How do I change my member’s language preference?
- What is the difference between a Member and a Membership?
- How do I remove an item from collections?
- How do I re-print the Membership Summary Report?
- Membership Details
- My customer would like to change the account that I charge the monthly fees to each month. How do I make this change?
- How do I charge a cancellation fee?
- Handling Attendance-Based Insurance-Pay Programs in the iGo Figure Software
- How do I re-print the Membership Summary Report?