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iLearning Center Reference Materials

  • Full User Manuals

    Full user guides and manuals

  • Miscellaneous

    Many useful documents, such as iGo Connect, Wellness Reimbursement, and more

  • Quick Training Guides

    Quick training guides for employees, managers and owners

    • Quick Training Guide - Employee

      Contains all the basic information a new employee at your facility would need to know regarding the iGo Figure software.

    • Quick Training Guide - Manager

      Contains all the information a newly promoted manager at your facility would need to know in regards to the iGo Figure software.

    • Quick Training Guide - Owner

      Contains valuable information for facility owners on how to use the power of the iGo Figure software to increase sales, customer service and member retention

  • Version 3.6 New Features Training

    Detailed guides on how to use the six major new features in Version 3.6

    • Attendance & Sign In Screen Options

      Learn about the new time system, and flags and dots, on the attendance panel, as well as hiding or displaying your choice of details on the Member Sign In Screen

    • Customizable Advanced Security

      Learn how to assign each employee their own password, create custom profiles, get a detailed security report showing who went where when, and much more

    • Customizable Basic Security

      Learn how YOU can choose what is unlocked by an Employee or Manager password!

    • Inventory Categories

      Learn how to use Inventory Categories to better-organize your inventory, more efficiently sell it, and get more detailed reports concerning it

    • Online Scheduling Feature

      Learn how to schedule classes, appointments, personal training sessions, employee work hours and a whole lot more!

    • Session Based Memberships

      Learn how to create, sell and track session-based memberships (such as 10 personal training sessions at $85 each)

  • Version 3.8 New Features Training

    Training videos on the POS System in Version 3.8. Click a Module to watch the video on youtube.

  • First Credit Online Integrated Services

    Save time and increase the effectiveness of your declined payment collections efforts using this valuable integrated service.

      1. Overview

      First Credit Online is a Go Figure integrated partner that automates your collection efforts on dishonored payments - saving you time, and increasing your profits.

      Here's how it works:

      • Activate the First Credit service on your computer - it's easy and fast.
      • All transactions that are past due, or sent to collections in the iGo Figure software, are then automatically reported to First Credit on a regular basis.
      • First Credit Online handles all communications with the customer for you, until the dishonored funds are paid, or the collection effort is closed. (During the first 104 days, First Credit contacts the customer in your name with friendly reminders that a payment has been dishonored, details, and refers them back to you for payment. Beginning on day 105, the account moves into "Phase 2" where formal collections procedures begin.)

      First Credit Online is a professional, licensed agency, and the most highly recommend A/R management and collections agency for the health and fitness industry since 1993. Their rates are extremely reasonable and affordable, and their company is founded on the principle of customer service-driven collections, keeping your members happy, and your goodwill in the community intact.

      To sign up for the First Credit Online integrated service, or learn more information, please contact a Go Figure Sales Representative toll-free at (866) 532-9588, by email at sales@igofigure.com, or by Skype at GFSales.

      2. Installing the First Credit Online Service

      Once you have ordered First Credit through Go Figure's sales department, you will receive an email with simple step-by-step instructions on activating the First Credit Service.

      These instructions assume you already have Go Figure's Web Portal service installed. If you do not, please click here to view course Web Portal Installation Instructions.

      3. Activating the First Credit Online Service

      Once you have installed the First Credit plug-in, it must be activated. Follow these steps:

      1. Click where it says First Credit Online:

      2. Click where it says Settings:

      3. Click the checkbox next to Enable First Credit Online Plugin. Then enter your Account Number (which will be provided to you by First Credit in an email), set the Minimum Amount as $5.00, and click the Update button:

      Your First Credit plug-in is now activated, and an update of persons in Collections status will be electronically transmitted at the update frequency you selected earlier. You can also manually transmit an update at any time by clicking on the Manually Transmit Members button.

      4. Viewing Reports through the Web Portal

      To view reports through the Web Portal interface, follow these steps:

      1. Open the Web Portal client by double-clicking on the purple iGo orb in the system tray at the bottom-right corner of your screen:

      2. Click where it says First Credit Online:

      3. To see a collections overview, click the Collections Overview button at the left:

      4. To see a summary of people in collections, click the People in Collections button at the left:

      5. To view a collections history, click the Collections History button at the left:

      6. To view or change your application settings, click the Settings button at the left:

      5. Viewing Reports through the First Credit Online Website

      Numerous reports are available on First Credit's website at http://firstcreditonline.com.

      For detailed training videos on how to access and utilize these reports, visit First Credit's website at http://firstcreditonline.com, click where it says Our Services, then select Client Training:

      Some of the many training videos include:

      • How to Look Up an Account
      • How to Understand Your Acknowledgement Report
      • How to Generate Reports
      • How to View and Understand Your Monthly Statement
      • How to View and Understand a Collection Summary Report
      • How to View and Understand an Account Status Report
      • How to View and Understand Your History Analysis Report

      6. Synchronizing Payments

      Phase 1

      During Phase 1 (the first 104 days after a payment is reported as delinquent), First Credit's collection efforts will refer the member back to you to settle their debt.

      1. When a member comes in to make a payment, go to Payments and Product Sales within iGo Figure, and log the payment as you normally would.

      2. The member will be removed from Collections status within the iGo Figure software.

      3. The information will automatically be transmitted electronically to First Credit, and they will cease collections for the member.

      Phase 2

      During Phase 2 (which begins on day 105), First Credit directs the member to pay them; First Credit will report all payments to you, and will pay you (minus their contingency fee) for the funds collected.

      To manually synchronize these payments within your iGo Figure system, follow these steps:

      1. Regularly check First Credit's website for reports on which members have paid, and how much. If First Credit is notifying you of these payments by email, be sure to regularly check that email account.

      2. When you receive notification of a payment, go to Payments and Products Sales within iGo Figure, and log the payment as you normally would.

      Please understand that First Credit does not electronically write back to your iGo Figure database (only iGo Figure transmits information electronically to First Credit), so Steps #1 and #2 above are mandatory and essential.

      7. Important Items

      Please remember the following important items:

      1. Transactions must be sent to collections from the Main Menu or Money Management, where they will then be automatically reported to First Credit.

      2. Also, please remember that any balances on the Customer Account that become past due will also be reported to First Credit as well.

  • Harland Integrated Direct Debit Services

    Save time and experience the great convenience of automatic, electronic integrated direct debit services.

      1. Overview

      The Harland integrated service handles direct debits electronically for your members who are paying automatically recurring membership dues. Once a payment is successfully processed by Harland, that information is electronically transmitted to the iGo Figure Software, and that transaction is automatically removed from your Money Management section.

      This is a great convenience and time-saver!

      Harland is not intended for one-time payments (such as a point-of-sale purchase).

      2. Setup

      1. From the More Options menu, click iGo Connect.

      2. Click directly on the word Harland:

      3. Click on the Settings tab.

      4. Enter the settings provided to you by Harland.

      5. Click Save.

      6. Click on the Register tab.

      7. Contact Go Figure (the contact information will be shown on the screen), and read them the License Key.

      8. Go Figure will provide you with the Registration number. Enter it in the space provided, and click the yellow Register button.

      9. Your service is now set up and registered.

      3. Entering New Members

      1. Begin entering a new member as you normally would (through the New Member Wizard).

      2. When you arrive at the Recurring Payment Setup screen, click the New Account button.

      3. You will be asked whether you are entering a Bank Account or Credit Card. Please remember that Harland only works with bank accounts.

      4. Enter the requested bank information: name on the account, bank name, routing number (also called the sort code), and account number. There is no need to an enter an address, phone number, or any other information. Click Save.

      5. When you are asked to specify a payment option, choose EFTs and click OK. This is very important!

      6. Continue through the rest of the New Member Wizard as you normally would.

      7. Once the new member has been entered, their information will be electronically transmitted to Harland's website.

      4. Money Management

      1. Begin using the Money Management feature as you normally would (from the Main Menu, click Money Management, then click on Money Management Wizard).

      2. Items that have been successfully deposited by Harland will be automatically removed from your Money Management section.

      3. So, if a Funds Transfer remains in your Money Management section, it means there is a problem. Here are some of the possible causes:

        • The payment failed (was dishonoured).
        • The payment dates differ between Harland and iGo Figure.
        • The payment amounts differ between Harland and iGo Figure.
      4. To resolve payment problems, you need to go to Harland's website to find the reason for the problem, and resolve it on an individual basis.

      5. Failed/Dishonoured Payments

      1. Usually, you will be notified of failed/dishonoured payments through an email received from Harland.

      2. When this happens, use the Collections button from the iGo Figure Main Menu, and log the item as you would any other dishonoured payment. The member will be put in Collections status, and a negative adjustment will be automatically made on your Projection Sheet.

      3. When the customer makes good on the payment, make a corresponding deposit to the Customer Account (the standard method of logging a payment on Collections). The member will be removed from Collections status, and a corresponding positive adjustment will be made on your Projection Sheet.

      6. Membership Holds

      1. If a member goes on hold status, place them on hold within the iGo Figure Software the way you normally would.

      2. Go to Harland's website, and cancel any payments that would have been due during the hold time frame.

      3. If the hold is terminated early, alternate arrangements should be made for payment directly from the member for any billing dates that were originally in the hold time frame.

  • Web Portal Installation Instructions

    Simple step-by-step instructions for installing Web Portal on your system.

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