iGo Figure technical support hold times average less than one minute!
With well over 8,000 current iGo Figure users sold in 32 different countries, one might think that getting quality training or customer support would be a challenge. “Not at Go Figure!”
exclaimed Batool Hassan, Go Figure’s tech support manager for over two years.
I take a lot of pride in what we do to ensure every issue or question is addressed professionally and quickly. We sometimes handle over 1000 calls in a week which can range from some viruses that infect the user’s computer, to an MS Windows reinstall, to simple ‘how to’ questions. On average, our users only hold for about a minute and we can resolve issues on average in 9 minutes.
Batool continued by saying that keeping all of our support in-house with our development staff right here in Sugar Land, Texas (outside of Houston) enables quick and accurate support of our users.
® are registered trademarks of Go Figure, Inc. in the United States and/or other countries. |