I just received an email from one of our users in the United Kingdom, Daryl Chapman. He wrote it after having an onsite install and training of the new version by Go Figure’s very own, Angela Clinton. Angela is a technical support lead and customer advocate at Go Figure. Here’s what Daryl said:
“Angela was fantastic. She really knows her onions and gave total confidence… She is a total credit to your company. Both myself and my staff are delighted with v3.6.22 It’s a great piece of software and will undoubtedly save us time and money and also help with retention and gaining new members. Well done to all your development team. I also love the way it has been ‘Brianized’. Good to look at and logical to navigate around. The online support and training systems are also first class.”
Incidentally, Brian is our graphic artist who plays a significant role in the user interface design of the software. After he has designed something that looks great, we call it, “Brianized”!
Those were some very kind words from one of our overseas users that I just felt like sharing with everyone.
I am pleased to announce technical support and sales in Russian is now available at Russia/Ukraine local times. A special thanks goes out to Vitaliy, who has done an outstanding job assisting with the translation, support and training.
I recently returned from attending the Curves Franchisee Ball in Brighton, England. In all my experiences with Curves over the years, I think I was most impressed by this event over all others. It wasn’t the biggest and certainly not the most extravagant event. However, this was entirely coordinated by volunteers who received no compensation or funding from Curves Int’l. There were about 100 people in attendance at the Hilton in Brighton. The United Kingdom Franchise co-op had arranged a vendor exposition, of which Go Figure was a part of, small group break-out sessions with two facilitators per group, general sessions with great speakers with a well organized agenda, and an evening ball complete with awards, motivational speeches and recognition of members who shared their personal success stories. This entire event and the organization of it was fueled solely by the owner’s passion for Curves. I was moved by the event and honored to be a part of it. Kudos to the 2007 winner of the Curves Co-op of the year… you all continue to prove why you deserved that award.
Today I am in Dallas meeting with the board members of the franchise association of one of our largest clients, Curves. The meeting has been very productive and positive. I was able to spend one on one time with many people from Curves Int’l as well as some very successful franchisees that sit on the board. I am heading back home later today, and have some great action items to implement in the next few months from this meeting that should benefit all of our users. Nothing seems to have more of an impact and delivers results like spending time with people personally.
iGo Figure Software Home Page
With well over 8,000 current iGo Figure users sold in 32 different countries, one might think that getting quality training or customer support would be a challenge.
“Not at Go Figure!” exclaimed Batool Hassan, Go Figure’s tech support manager for over two years.
I take a lot of pride in what we do to ensure every issue or question is addressed professionally and quickly. We sometimes handle over 1000 calls in a week which can range from some viruses that infect the user’s computer, to an MS Windows reinstall, to simple ‘how to’ questions. On average, our users only hold for about a minute and we can resolve issues on average in 9 minutes.
Batool continued by saying that keeping all of our support in-house with our development staff right here in Sugar Land, Texas (outside of Houston) enables quick and accurate support of our users.
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